With more than 25 years of transformational experience across HR, finance, payroll, and shared services, Kimberly has extensive experience in strategic long-range planning, process optimization, and guiding clients through their transformational journey. As Managing Principal and co-leader of IA, Kimberly supports the needs of some of the largest, high-growth, dynamic, global organizations in the world with an emphasis on strategic vision, productivity improvement, internal realignment, governance, and prioritization. Her passion and focus for innovation and change drives Kimberly, and she uses a practical approach to every client and is a proven expert and leader in improving every aspect of HR, payroll, and shared services. Kimberly is renowned for serving as an independent sounding board, therapist, and mentor to all whom she encounters.

All paths matter

By Kimberly Carroll / Jan 27, 2022

n advocating for a shift to a new way of thinking about talent, we’ve been looking at how organizations need to stop thinking about jobs and start thinking more about skill sets. This shift could upend all the traditional ways companies review candidates – particularly when looking at educational requirements.  The reality is that there are several paths for people to gain their skills. For example, all three […]

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Grit and Growth

By Kimberly Carroll / Jan 6, 2022

Like most businesses, over this past year Mark and I, and the entire IA team, have really focused on changing ourselves, our thought processes and redefining what makes IA special. One thing that makes us special is “grit,” something that one of our IA’ers wrote about this month. We are not afraid of being uncomfortable, failure, uncertainty or challenging situations. […]

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Work like an Olympian

By Kimberly Carroll / Aug 16, 2021

As we watched Olympians at their best in the recent Summer Games, it made me think about the work ethic needed to get to the Olympics. Anyone who really knows me knows that I love sports. Growing up an athlete from gymnastics to softball (and many other sports in between 🙂), I always wanted to […]

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The Reluctant Consultant – Self-discovery

The Reluctant Consultant: The Job I Never Wanted (and Love)

By Kimberly Carroll / May 20, 2021

I’ll start this with this simple fact – I never wanted to be a consultant. If I am being honest, I thought consultants were a 4-letter word, (Y)UCK. 🙂 My journey of self-discovery began when I graduated college, got married, and immediately moved to a military base with my new husband. I had a degree […]

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The Best Transformation is the One You Don’t Need

The Best Transformation is the One You Don’t Need

By Kimberly Carroll / Jun 9, 2020

Growing up in a military family, there was always a saying in our house. It comes from the Army: “Proper planning and preparation prevents piss poor performance.” We hear it in other places, too, whether it’s the Boy Scouts’ motto (“be prepared”), or just our parents telling us to bring a coat because it’s supposed […]

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HR and IT: A Match Made in Heaven?

HR and IT: A Match Made in Heaven?

By Kimberly Carroll / Mar 13, 2020

If you’ve worked in an organization big enough to have departments, then you know that these departments don’t always get along. Sometimes it’s personality-driven, sometimes it’s policy-driven, sometimes it’s resources-driven – whatever the reason may be, it impacts people’s ability to do their work. The two groups most cited as obstacles are HR and IT, […]

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Why Wait? How to Make Incremental Changes to Your HR Processes NOW

By Kimberly Carroll / Nov 8, 2019

We’ve all heard a million times that HR is taking on a more strategic role. But what does that mean for your HR practice? Have you stepped into HR’s strategic power at your organization or are you stuck in the transactional world? Change isn’t just lurking on the horizon anymore. It’s here, whether we’re ready […]

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How HR Tech Providers Can Help Clear Up the Storm in the Cloud

By Kimberly Carroll / May 21, 2019

We’re not meteorologists here at Voice of HR, but we’re going to be spending a lot of time over the next few weeks thinking about the cloud. In an ongoing series, IA’s Mark Stelzner and I will address the problems with the status quo of cloud technology. Mark will look at the cloud from the […]

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Why You Should Be Thankful for Payroll

By Kimberly Carroll / Nov 28, 2018

If you have ever worked in payroll, this will probably sound familiar to you. Years ago when I worked in a busy payroll department, we had a name for ourselves: the cesspool. Everyone was always dumping on us. Such is the working life of many payroll professionals. Nobody ever calls payroll when they’re happy with […]

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QA HR

The Lost Art of QA in HR Transformation

By Kimberly Carroll / Sep 24, 2018

How often does quality assurance come up in your HR team’s conversations? The quick answer, from what I’m seeing: Not enough. I think that QA in HR transformation is fundamentally broken. Here’s what happened: Instead of using on-site, home-grown technology and solutions, most HR departments are moving to cloud-based, self-service platforms. While we used to […]

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