Process Optimization Archives

All Categories

All Categories
Business Case
Change Management
Continuous Improvement
Contract Negotiations
Core HR
Employee Experience
HR Community
Operating Model
Payroll
Payroll & Time
Process Improvement
Project Execution
Provider Engagement
Provider Selection
Relationship Management
Strategic Roadmap
Strategic Services
Talent Acquisition
Team Members

The importance of prioritization

By Kimberly Carroll | Oct 23, 2023

During our keynote at the HR Tech Conference this year, Mark Stelzner and I discussed the idea of “HR tech debt.” We covered a lot of ground during our session, and we were glad to hear the topic resonated with the attendees. One of the causes of HR tech debt we highlighted was...

Demystifying the HR Sandbox: Beyond Traditional RFPs

By Mark Stelzner | Oct 1, 2023

Providers. Employers. Advisors. It's safe to say that we all hate RFPs. They are imperfect by virtue of applying a transactional mechanism toward a transformational moment. That's why several years ago, IA advocated for a different approach that drives connection - not a brick wall - between our employer clients...

Don’t let ‘technical debt’ drag down your employee experience

By Mary Faulkner | Sep 25, 2023

As a child of the late 1970s/early 1980s, I was surrounded by the latest and greatest that home gadgets had to offer. We had the original Pong, an Atari 2600, the Osborne Executive portable computer, and anything else we could get our hands on. If it didn’t exist yet, we were bound...

When it comes to provider selection, size shouldn’t matter

By Kimberly Carroll | Jul 26, 2023

One of the aspects about my job that I love the most is being able to help organizations navigate complex transformations. Sometimes these transformations stem from thoughtful planning and strategic alignment, and sometimes they are required because of an emergent need, such as a sunsetting technology. While the reasons organizations...

Was corporate diversity a failed experiment?

By Mary Faulkner | Jul 17, 2023

Once upon a time, Keirsten Greggs and I had a conversation about the ability of recruiters to help shape the makeup of a company’s workforce. I don’t recall the entire conversation, but I think the gist of it was that we both think diversity is important and that recruiters can...

Recruiting strategy is hard when you can’t do the basics

By Mary Faulkner | Jun 13, 2023

Talk to any talent acquisition leader and they will tell you that their goal is to get their team to a place where they are a strategic partner with the business. They want to assist with workforce planning, advise leadership as to what skills are missing from their team, and...

Does Agile HR really work?

By Mary Faulkner | May 17, 2023

The evolution of how we talk about work is fascinating. From the early days of agrarian life, the focus on manufacturing at the start of the Industrial Revolution, and the emergence of the corporate office and beyond, people have tried to find a framework that reflects both the work being...

Global Shared Services: Improving the employee experience to drive success

By Kimberly Carroll | Apr 24, 2023

Increasing economic pressures and a desire for an elevated employee experience has organizations working to find ways to offer more services for less cost. Many organizations have increased their interest in deploying a Shared Services model, particularly for global organizations. The concept of a Shared Service model is not new,...

Providers: Think “partner” first

By Kimberly Carroll | Mar 21, 2023

I love the work that I get to do within companies. Part of the secret sauce that makes us the “anti-consulting consulting firm” and successful is the time we spend getting to know our clients – both as businesses and as people. Knowing there isn’t a one size fits all...

ChatGPT and the dark side of AI

By Mary Faulkner | Feb 21, 2023

Note: A version of this post appeared on HRExecutive.com in January 2023. There has been a lot written about the emergence of ChatGPT and the impact it will have on everything from college term papers to journalism. It’s a fascinating topic that simultaneously fills me with both amazement at the...