Given the servant culture of HR, there is often very low organizational awareness of how work is accomplished on a day-to-day basis. A forensic approach to process improvement often serves as the first true documentation of in-scope processes and is an incredibly powerful visual aid in presenting the case for change to senior leadership.
Leveraging existing documentation, IA facilitates and documents all current-state activities across the HR portfolio to identify pain points, activate change management, substantiate soft and hard costs, and increase situational awareness of the as-is approach. Beyond the current state, IA’s process improvement methodology also facilitates the idealized future-state approach to ensure organizations have a well defined point of view in support of HR transformation.
A snag in the company’s payroll process started as a small problem, but anytime you’re talking about paychecks the problem quickly becomes an enterprise-wide headache. The organization needed to transform its payroll processes to become more efficient.