Fix a Broken Payroll System

Relationship Mangement

Process Improvement

The Organization:

A U.S. religious institution with 4,500 employees.

The Challenge:

The organization had multiple benefits and payroll providers, and was facing challenges in paying employees accurately and on time.

Our Approach:

IA focused on building productive relationships between the client and its multiple providers. We aligned expectations, improved communication inside the organization and with providers, and developed a seamless process to more flexibly and accurately pay employees.

The Results:

With IA’s guidance and persistence, the company was able to implement a new closed-loop payroll process with automated variance calculations.

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Fix a Broken Payroll Process