Improve the Benefits Provider Relationship for a Major Health Care System
A top-rated health care system with nearly 12,000 employees, including 7,000 health care professionals.
The company had selected a new benefits administration technology provider, and wanted to audit the results of the implementation to further eliminate gaps and gain efficiency.
IA facilitated the review of all documentation, resources, requirements and system configuration to identify opportunities for improvement and provide guidance on a sustainable relationship management and governance model.
Because of IA’s guidance, the company has established a positive rapport, stronger metrics and better outcomes with its new provider. The client says, "IA demonstrated true partnership and commitment to a successful outcome.”