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Improve the Benefits Provider Relationship for a Major Health Care System


The Organization:

A top-rated health care system with nearly 12,000 employees, including 7,000 health care professionals.

The Challenge:

The company had selected a new benefits administration technology provider, and wanted to audit the results of the implementation to further eliminate gaps and gain efficiency.

Our Approach:

IA facilitated the review of all documentation, resources, requirements and system configuration to identify opportunities for improvement and provide guidance on a sustainable relationship management and governance model.

The Results:

Because of IA’s guidance, the company has established a positive rapport, stronger metrics and better outcomes with its new provider. The client says, "IA demonstrated true partnership and commitment to a successful outcome.”

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