The business was growing rapidly, but the HR technologies and processes had not kept up. Systems were outdated and didn’t speak to each other, so employees were maintaining significant manual work through databases, spreadsheets and paper documents. Reporting was in high demand, but analyzing key HR data required time-consuming manual work. HR leaders knew that to keep and attract talent, they needed a better HR experience.

IA led a deep discovery process and found that many of the company’s inefficiencies started in the core HR data. With IA’s help, HR leaders articulated the key business case to overhaul all HR technology for a large-scale HR transformation.