The business was growing rapidly, but HR technologies and processes had not kept up. Systems were outdated and didn’t speak to each other, so employees were performing significant manual work through databases, spreadsheets, and paper documents.
Growing up in a military family, there was always a saying in our house. It comes from the Army: "Proper planning and preparation prevents piss poor performance." We hear it in other places, too, whether it’s the Boy Scouts’ motto (“be prepared”), or just our parents telling us to bring...