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Why employee experience is resurging in the era of AI

n the race to adopt cutting-edge technologies, organizations often overlook the heartbeat of their success: their employees. The concept of employee experience certainly isn’t new, and it encompasses every interaction an employee has with their workplace, from recruitment to retirement. It’s the emotional journey that shapes their commitment, motivation and overall satisfaction,...

HR transformation in 2024: Doing more with less

Working in human resources is not for the faint of heart. We’re nearly a month into 2024, and the breakneck pace of enterprise-wide business transformation has not slowed, yet the day-to-day support of the organization continues. With a balance of strategic partnership and tactical execution, business leaders rely heavily on their senior...

3 HR transformation trends from 2023—and 1 bold prediction for next year

Well, it’s that magical time of year again when thought leaders and experts from across the globe look into their crystal ball and try to predict what’s going to happen in the coming year. While many of the predictions are destined to flop, there is still something to be learned from...

Fanning the Flames of a Faltering Transformation

A close colleague of mine was asked to facilitate a workshop with senior leadership of an organization wrestling with their ways of working. To describe the session as challenging would be an understatement, as they were immediately faced with either bored indifference or outright hostility. They shared that it was...

The challenge of skills-based hiring

When you trace the history of hiring after the Industrial Revolution, you don’t have to go back very far to realize that a lot of it was tied to who you knew and how you presented yourself. It was all too easy to fabricate a backstory that looked good on...

The importance of prioritization

During our keynote at the HR Tech Conference this year, Mark Stelzner and I discussed the idea of “HR tech debt.” We covered a lot of ground during our session, and we were glad to hear the topic resonated with the attendees. One of the causes of HR tech debt we highlighted was...

Demystifying the HR Sandbox: Beyond Traditional RFPs

Providers. Employers. Advisors. It's safe to say that we all hate RFPs. They are imperfect by virtue of applying a transactional mechanism toward a transformational moment. That's why several years ago, IA advocated for a different approach that drives connection - not a brick wall - between our employer clients...

Don’t let ‘technical debt’ drag down your employee experience

As a child of the late 1970s/early 1980s, I was surrounded by the latest and greatest that home gadgets had to offer. We had the original Pong, an Atari 2600, the Osborne Executive portable computer, and anything else we could get our hands on. If it didn’t exist yet, we were bound...

When it comes to provider selection, size shouldn’t matter

One of the aspects about my job that I love the most is being able to help organizations navigate complex transformations. Sometimes these transformations stem from thoughtful planning and strategic alignment, and sometimes they are required because of an emergent need, such as a sunsetting technology. While the reasons organizations...

Was corporate diversity a failed experiment?

Once upon a time, Keirsten Greggs and I had a conversation about the ability of recruiters to help shape the makeup of a company’s workforce. I don’t recall the entire conversation, but I think the gist of it was that we both think diversity is important and that recruiters can...

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